Accessibility statement for

This accessibility statement applies to

This website is run by the South-East Regional Organised Crime Unit (SEROCU). Responsibility for the accessibility compliance is with SEROCU.

We want everyone to be able to access this website and make the most of the content. If you are able to make changes on your device to suit your needs, this may assist you. The site has been created so that you can make the following adjustments on your device:

  • change colours, contrast levels and fonts
  • zoom in up to 300% without the text spilling off the screen
  • navigate most of the website using just a keyboard or using speech recognition software
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We’ve also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use.

How accessible this website is

We know some parts of this website aren’t fully accessible.

  • Some older PDF documents aren’t fully accessible to screen readers, however users can request accessible versions

Reporting accessibility problems with this website

If you can’t access something you need on this site, please tell us about it and we will get you what you need in another way:

Online using the accessibility contact form hosted by Thames Valley Police

By email:

To help us understand the problem as quickly as we can, please tell us:

  • the web address or title of the page where you found the problem
  • what the problem is
  • what computer and software you use

Feedback and contact information

If you’d like to contact us about something else, and you need a response, please follow the instructions on our contact page.

Enforcement Procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

If you are in Northern Ireland and are not happy with how we respond to your complaint you can contact the Equalities Commission for Northern Ireland who are responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’) in Northern Ireland.

Technical information about this website’s accessibility

SEROCU is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed below.

Find out more about the technical accessibility standards we aim to follow.

Non accessible content

The content listed below is non-accessible for the following reasons.

Non compliance with the accessibility regulations


  • Some buttons in the default SEROCU colour scheme have less than ideal colour contrast. They can be customised on your computer using accessibility tools – see the guidance on AbilityNet

PDFs and other documents

  • PDFs may not be suitable for users of assistive technology. We are in the process of replacing or fixing any PDF and Word documents which are essential to our services, however users can request accessible versions.
  • Any new PDFs or Word documents we publish will meet accessibility standards.

Path to Improvement

We are investigating fixing the issues and timelines to achieve these.

How we tested this website

This website was last tested using:

  • automated testing – the quickest way to catch 20% to 50% of potential issues
  • manual testing – using assistive technology tools to test the website with a social focus on areas with known problems
  • user testing – asking users with accessibility needs to test the website, and learning from their feedback

We continually monitor and test the accessibility of our site and have made fixing and improving the accessibility of the site part of our daily work.

Preparation of this accessibility Statement

This statement was prepared on 28th December 2022